Shipping and Returns Information
We want your purchase at SUMARTA to be as smooth as possible. Here you’ll find all the information about shipping and returns, so you know exactly what to expect. Transparency and convenience are our top priorities!
Frequently Asked Questions
Below you’ll find answers to the most common questions about shipping and returns at SUMARTA. Don’t see your question? Feel free to contact us via the contact form or email [info@sumarta.com]. We’re happy to help!
How quickly can I expect my order, and are there shipping costs?
Delivery time: Since many SUMARTA items are handmade with great attention to detail, processing your order may take a little longer. On average, you can expect:
- 3–7 business days within the Netherlands
- 7–14 business days for international orders, depending on the country
Once your order has been shipped, you’ll receive a track & trace code so you can follow your package every step of the way.
Shipping costs:
- Shipping costs are calculated automatically at checkout.
- Rates may vary depending on the destination, both within the Netherlands and internationally.
Are there extra costs for returns?
Return costs are generally the responsibility of the customer unless the product is damaged or delivered incorrectly. If this happens, contact us and we’ll work together to find a suitable solution.
How do I receive my refund?
Once we have received and inspected your return, the purchase amount will be refunded to your account. This usually takes 3–5 business days.
Tip: Keep your shipping receipt until the refund has been processed for your own security.
How does returning work at SUMARTA?
Want to return an order? No problem! We make the process as simple as possible:
- You can return your order within 14 days of receipt.
- The product must be undamaged, unworn, and in its original packaging.
- Send us a message via email or the contact form, including your order number and the item you wish to return.
- You will receive instructions from us on how to send the package back.
Are there any rules I should be aware of when returning?
Important rules to keep in mind:
- Personalized or handmade items may sometimes not be eligible for return. This is always clearly stated on the product page.
- Make sure the product is securely packaged to prevent damage during transport.
What extra does SUMARTA do to make shipping and returns easy?
At SUMARTA, we want your purchase to arrive worry free and returning it should be just as easy as ordering:
• Safe packaging: every product is carefully packed to ensure it arrives undamaged.
• Track & trace: you’ll always receive a tracking code so you know exactly where your package is.
• Personal guidance for returns: if you need to return something, we guide you step by step, making it simple and clear.
• Flexibility: we understand plans can change, so we’re always ready to provide tailored solutions for shipping or returns.
With SUMARTA, we want you to fully enjoy your purchase without hassle or stress. Because that’s what true style should feel like!